Customer Portal

Customer satisfaction

Majis Industrial Services works to improve the quality of its water services through continuous performance monitoring. Customer satisfaction is one of the core values of the Company, with initiatives and mechanisms in place to effectively deal with and reconcile any complaints or feedback received through the online Complaints Management System and Escalation Contacts List. This system ensures that customers remain informed about the current status of their query and helps us improve the overall quality of our services. If you have any complaints, please email our team at [] and we will be in touch within 24 hours from the time of receiving your enquiry.

The water services of Majis Industrial Services are continually evolving according to customer needs outlined by the yearly annual satisfaction survey that we conduct. We believe it is vital to understanding existing satisfaction levels and opinions which we then use to evaluate our current services and make improvements where appropriate. In 2019, our customer satisfaction levels reached 91% as a result of our ongoing efforts to improve the customer experience.

Majis Industrial Services requires annual planned outages to implement regular and necessary maintenance work to its services. These outages are made aware to customers at least 2 months in advance prior to the proposed outage periods. We have an efficient information distribution protocol to inform and keep customers up-to-date in case of any arising emergency scenarios. Should the Company anticipate that an outrage will be required on short notice, we are able to inform customers 24 hours prior to when it will be taking place.

Our Customers

Head Office

Majis Industrial Services
P.O.Box 553
PC 322, Falaj Al Qabail
Sultanate of Oman

Telephone: (+968) 26852400
Fax: (+968) 26852444

Control room (24/7)

for all kind of emergency and operation related issues

Land Line: (+968) 26 85 05 45
GSM (+ 968) 928 540 90

Customer Service Department

Telephone:(+968) 92003588 – (+968) 26852486

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